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At Luxe Nest Crest, we understand that wedding and formal fashion purchases are meaningful and time-sensitive. This Cancellation Policy explains how customers can cancel orders, applicable timelines, and how refunds are handled, ensuring transparency and trust throughout the shopping experience.
Order Cancellation Conditions
Customers may request cancellation of an order only before the order enters processing or production. Due to the nature of weddings and premium fashion items, certain products may be prepared, customized, or allocated immediately after order confirmation.
Orders cannot be cancelled under the following conditions:
- The order has already been processed, shipped, or dispatched
- The item is custom-made, altered, or personalized for the customer
- The order involves limited-edition or made-to-order wedding attire
Once an order moves beyond the initial confirmation stage, cancellation may no longer be possible.
Cancellation Timelines
To be eligible for cancellation, customers must submit a request within 12 hours of placing the order, provided the order has not yet entered processing.
Cancellation requests received after this timeframe or after processing has begun may be declined.
All cancellation requests must be sent via email to:
Customers are advised to include their order number and registered email address to ensure timely handling.
Refund Handling for Cancelled Orders
If a cancellation request is approved:
- Refunds will be processed to the original payment method used during checkout
- Processing times typically range between 7 and 14 business days, depending on the payment provider
- Any transaction or gateway fees that are non-recoverable may be deducted where applicable
If an order cannot be cancelled due to processing or customization status, the refund request will not be applicable under this policy.
For questions related to refund status following an approved cancellation, customers may contact:
Important Notes
- Luxe Nest Crest reserves the right to decline cancellation requests that do not meet policy conditions
- This policy applies exclusively to order cancellations and does not override other applicable policies
- Customers are encouraged to review product details carefully before placing wedding or formalwear orders
Policy Updates
Luxe Nest Crest may update this Cancellation Policy periodically to reflect operational, legal, or regulatory changes. Any updates will be published on this page, and continued use of the website implies acceptance of the revised policy.
