At Luxe Nest Crest, customer satisfaction and trust are central to our commitment. This Refund & Return Policy outlines the conditions under which products purchased from luxenestcrest.com  may be returned or refunded, ensuring transparency and clarity for all customers.

Return Eligibility

Customers may request a return under the following conditions:

• The item must be unused, unworn, unwashed, and in its original condition
• All original tags, packaging, and accessories must be intact
• The return request must be submitted within 7 days of delivery
• Proof of purchase (order confirmation or invoice) is required

Returns that do not meet these conditions may not be approved.

To initiate a return request, customers must contact:
info@luxenestcrest.com  

Non-Returnable Items

Due to the nature of premium and wedding-focused fashion, certain items are not eligible for return or refund, including:

• Custom-made or made-to-order wedding attire
• Personalized products
• Items altered or tailored at the customer’s request
• Items marked as “Final Sale” or “Non-Returnable” at the time of purchase

These exclusions are in place to preserve quality standards and fairness.

Refund Process & Timelines

Once a returned item is received and inspected, Luxe Nest Crest will notify the customer of the approval or rejection of the refund.

• Approved refunds are processed within 7–14 business days after inspection
• Refunds are issued only after the returned item passes quality verification
• Processing timelines may vary depending on the payment provider or bank policies

For refund status or processing inquiries, customers should contact:
info@luxenestcrest.com 

Refund Methods

Refunds are issued using the original payment method used at checkout, which may include:

• Debit or credit cards
• Mobile money or other approved digital payment platforms

Luxe Nest Crest does not issue cash refunds. Any transaction or processing fees charged by third-party payment providers are non-refundable.

Shipping Costs

• Original shipping fees are non-refundable, unless the return is due to an error or defect attributable to Luxe Nest Crest
• Customers are responsible for return shipping costs unless otherwise stated

Damaged or Incorrect Items

If a customer receives a damaged, defective, or incorrect item, they must notify Luxe Nest Crest within 48 hours of delivery with clear photographic evidence. Eligible cases will be resolved through replacement or refund, depending on availability and customer preference.

Policy Updates

Luxe Nest Crest reserves the right to update or modify this Refund & Return Policy at any time. Changes will be reflected on this page and take effect immediately upon publication.

Contact Information

For clarity and efficient handling, please use the appropriate contact channels:

• Return Requests: info@luxenestcrest.com 
• Refund Processing & Status: info@luxenestcrest.com 

Luxe Nest Crest remains committed to delivering a refined, reliable, and customer-focused shopping experience for wedding and lifestyle fashion.